Privacy Policy

01 Who we are

Starnuel Telecom provides digital value-added services in Nigeria, including airtime top-up, mobile data, cable TV subscriptions, electricity bill payments, exam pins, wallet funding, and related utilities.

Website: https://starnuelsub.com.ng
Support: support@starnuelsub.com.ng

02 Information we collect

We may collect the following categories of information:

• Account details — full name, email address, phone number, username, password, and transaction PIN.
• KYC / identity details — where required for wallet funding, compliance, or fraud prevention (for example BVN/NIN verification where enabled).
• Transaction details — service type, amount, beneficiary phone/meter/smartcard numbers, network, status, timestamps, and references.
• Payment details — wallet balances, funding records, and payment-gateway references. We do not store full card numbers on our servers when payments are processed by third-party gateways.
• Device and usage data — app version, device identifiers needed for security/session control, IP address, login activity, and crash/diagnostic information.
• Support communications — messages, tickets, and attachments you send to our support team.

03 How we use your information

We use your information to:

• Create and manage your account, wallet, and authentication (including PIN and device session controls).
• Process airtime, data, bills, and other service requests with network and utility partners.
• Confirm payments, prevent fraud, reverse failed transactions where applicable, and keep accurate records.
• Send service notices such as transaction alerts, security alerts, and important account updates.
• Provide customer support and investigate complaints or disputes.
• Improve performance, security, and reliability of the website and mobile app.
• Comply with applicable Nigerian laws, regulatory requests, and lawful obligations.

04 How we share information

We do not sell your personal information. We may share limited data with trusted parties only as needed to operate the Services:

• Telecom / utility providers and VTU partners — to fulfil airtime, data, cable, electricity, and related requests.
• Payment processors — such as banking and wallet-funding gateways, to process deposits and verify payments.
• Identity / KYC providers — where verification features are enabled.
• Infrastructure providers — hosting, email, SMS, analytics, and security tools that process data on our instructions.
• Legal / safety — when required by law, court order, or to protect users, our platform, or the public against fraud or abuse.

05 Cookies and similar technologies

Our website may use cookies or similar technologies for session management, security, and basic analytics. You can control cookies through your browser settings. Disabling cookies may affect some website features.

06 Data security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS/SSL where enabled), access controls, and transaction PIN / session safeguards. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

You are responsible for keeping your password, PIN, and device unlock methods confidential. Contact us immediately if you suspect unauthorised access to your account.

07 Data retention

We retain account and transaction records for as long as your account remains active and for a period afterwards as needed for accounting, dispute resolution, fraud prevention, and legal compliance. You may request account closure by contacting support; some records may still be retained where the law requires.

08 Children’s privacy

Our Services are intended for users who can lawfully enter into transactions in Nigeria. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

09 Your choices and rights

Subject to applicable law, you may:

• Access or update profile information from your account settings.
• Request correction of inaccurate personal data.
• Request deletion or account closure, subject to legal and operational retention needs.
• Opt out of non-essential promotional messages (transactional/security messages may still be sent).

To make a privacy request, email support@starnuelsub.com.ng from the email linked to your account.

10 Third-party links and services

The Services may contain links to third-party websites or apps. Their privacy practices are outside our control. We encourage you to review their policies before providing personal information.

11 International processing

Our primary operations are in Nigeria. Some infrastructure or partners may process data in other countries. Where that happens, we take steps appropriate to the nature of the transfer and the service involved.

12 Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will be revised when changes are published. Continued use of the Services after an update means you accept the revised policy.

13 Contact us